Manage exceptions, not every load.
Tranztec continuously predicts pickup and delivery ETAs, alerts your team to at-risk freight, and automatically updates customers through the systems they already use.
Your fleet has location data. Your team still does the work.
Fleets already generate location data. Dispatchers and customer-service teams still spend their day around it:
- Watch loads manually
- Call drivers for updates
- Respond to check calls
- Send EDI 214 messages
- Explain late loads after the fact
Manual monitoring turns location data into labor — and late information into service risk. Predictive ETA Tracking detects the loads at risk of missing their appointment, tells the dispatcher why, and handles the customer communication for every load that's running fine. Your team works the exceptions; the module works everything else.
What it does
Predictive ETAs, continuously updated
Pickup and delivery ETAs computed from GPS, ELD hours-of-service, traffic, route, historical dwell, and appointment data — recalculated as conditions change, not on a fixed polling interval.
Late-risk detection with reason codes
At-risk loads are identified early and flagged with why they're at risk — an HOS clock that won't make the appointment, dwell running long, traffic on the remaining route.
Dispatcher exception alerts
Dispatchers see the loads that need action, prioritized — instead of monitoring every load on a map to find the handful that matter.
ETA written back into your TMS
The updated ETA lands in the TMS your team already works in, so planning, customer service, and settlement all see the same number.
Automated customer updates
Status flows to customers the way each customer wants it — EDI 214, API, email, or portal — without a dispatcher or CSR touching the load.
ETA accuracy reporting
Track how accurate your ETAs actually are over time — evidence for shipper scorecards and internal service targets.
How the workflow operates
An ETA based on how your fleet actually operates — not just where the truck is. For every active load, the module answers the questions dispatch would otherwise chase down by hand: which loads are at risk, why, when they'll become late, who needs to know, and what dispatch should do about it.
Connect data
TMS, ELD, telematics, traffic, appointment, and driver-hours data feed one continuously updated picture of each load.
Find risk
Every active load is scored against its appointments — which loads are at risk, why, and when they'll become late.
Update systems
The current ETA writes back into the TMS and dispatcher exception queues your team already works in.
Notify customers
Pickup confirmations, in-transit updates, revised ETAs, delay notifications, and arrival notices flow out over EDI 214, API, email, text, and portals.
Guide earlier action
Dispatch sees the loads that need intervention with recommended recovery actions — before service risk turns into a customer issue.
Prioritize action, not observation: on-track loads get an automated update; tight appointment windows get watched; slipping ETAs get flagged for dispatch review.
No new dashboard required
Works inside current workflows
Predictive ETA appears in your TMS, dispatcher exception queues, and customer-service screens — not another tab your team has to remember to check.
Automates customer updates
ETA information flows through EDI 214 messages, customer APIs, email, or text alerts — through the channels your customers, brokers, and internal teams already use.
Connects without rip-and-replace
Keep existing operational systems in place while adding an ETA intelligence layer on Tranztec's 65+ prebuilt TMS, telematics/ELD, and visibility connectors.
Where the savings come from
Carriers don't buy a better number — they buy what the number eliminates. Every capability above maps to a line item your operation already pays for:
- Fewer manual check calls
- Less dispatcher monitoring
- Lower customer-service labor
- Earlier load recovery
- Improved on-time service
- Fewer service penalties
- Better shipper scorecards
- More reliable detention evidence
- Automated EDI 214 compliance
Put numbers on it for your own fleet with the Connectivity ROI Estimator.
Strategic value by stakeholder
Predictive ETA creates operational value across the teams responsible for service, communication, systems, and cost control — shifting the work from manual monitoring to exception-based action and automated communication.
Operations executives
An early-warning system for every active load
- Fewer service failures
- Better on-time performance
- Earlier recovery decisions
- More loads managed per dispatcher
- Standardized execution across terminals
Customer-service leaders
Keep customers informed before they have to ask
- Fewer check calls
- Proactive notifications
- More consistent ETA communication
- Reduced manual status entry
- Better shipper scorecards
IT leaders
One ETA intelligence layer across TMS, telematics, and customer connections
- Existing TMS and telematics integrations
- No rip-and-replace
- Normalized data across fleet systems
- EDI and API automation
- Fewer one-off customer integrations
Finance leadership
Reduce the labor and service cost of managing every shipment
- Dispatcher productivity
- Customer-service labor
- Reduced penalties
- Improved customer retention
- Lower cost per load managed
Packages
Choose the level of predictive ETA and automation that fits how your operation manages freight exceptions. Subscriptions are per active truck per month; per-load structures are available for seasonal fleets and brokerage operations.
ETA Essentials
Core predictive ETA visibility inside the operation
- Predictive pickup and delivery ETA
- TMS and telematics integration
- ETA write-back to your TMS
- Late-load alerts
ETA Automation
Predictive ETA tied to exception handling and automated updates
- Everything in Essentials
- Customer notifications
- EDI 214 and API updates
- Exception prioritization
- Delay reason codes
- Escalation workflows
ETA Intelligence
Richer operating context and performance insight
- Everything in Automation
- HOS-aware ETA
- Historical facility dwell
- Weather and traffic inputs
- Customer and facility performance analytics
- Recommended recovery actions
Most carriers land on ETA Automation — it ties predictive ETA to fewer manual updates, earlier exception handling, and more consistent customer communication, which is where the measurable labor and service savings live.
Prove the value on live freight
Run a 30-day ETA performance assessment on a representative set of your live loads. We compare current ETAs with actual arrival times and identify where better prediction and automated communication would reduce work and service failures — measured during the assessment, not promised in advance.
Start the 30-Day AssessmentWhat the assessment measures
- Existing ETA accuracy vs. actual arrivals
- Manual updates and check calls today
- At-risk loads detected early
- Check calls avoided
- Customer updates automated
- On-time performance by lane and facility
Frequently asked questions
What is Tranztec Predictive ETA Tracking?
An add-on module that computes predictive pickup and delivery ETAs from GPS, ELD hours-of-service, traffic, route, historical dwell, and appointment data — then acts on them: flagging at-risk loads for dispatchers, writing the ETA back into your TMS, and updating customers automatically over EDI 214, API, email, or portal.
How is this different from the tracking map we already have?
A map shows where trucks are; it still leaves a person to work out which loads are in trouble and to tell every customer. The problem isn't missing GPS dots — it's the manual effort and service risk around them. Predictive ETA Tracking identifies the loads that require action and automatically updates everyone else, so your team manages exceptions, not every load.
Do my dispatchers have to learn a new dashboard?
No new dashboard is required. Predictive ETA appears inside the systems your team already uses — the TMS, dispatcher exception queues, and customer-service screens — and customer updates flow through EDI 214, API, email, and text automatically.
Which TMS and telematics systems does it work with?
Predictive ETA Tracking runs on the Tranztec connectivity layer — 65+ prebuilt connectors across TMS, telematics/ELD, and visibility systems. If your systems are on the integrations directory, the module can consume their data and write ETAs back.
Does it handle EDI 214 status updates?
Yes — the ETA Automation package sends customer status updates over EDI 214 and API automatically, per each customer's requirements, alongside email and portal updates.
What is the 30-day ETA performance assessment?
A way to prove the value on live freight before you commit. We take a representative set of your live loads, compare current ETAs with actual arrival times, and count the manual updates, check calls, and customer notifications that better prediction and automation would remove. The results are measured during the assessment — not promised in advance.
How is it priced?
Subscription packaging is per active truck per month (per-load structures are available for seasonal fleets and brokerage operations), with implementation scoped to your specific mix of TMS, telematics, and customer connections. Talk to sales for pricing on your fleet, or estimate the labor savings first with the Connectivity ROI Estimator.
See Predictive ETA Tracking on your loads
Bring your TMS and telematics mix — we'll show you the exception workflow and automated updates running against real freight, or start the 30-day ETA performance assessment.
Schedule Demo